FAQ's

Yes, all our products are officially licensed and we have a strict zero tolerance policy for counterfeit products.

Yes, you can contact us, using our contact form or by email at support@anishumi.com if you would like to request an item. However, we cannot guarantee our suppliers will have your requested item available and if your requested item is not official we will not add it to our store.

Buying official Anime products directly supports the Anime/manga industry. A percentage of each sale of an officially licensed item goes directly to the the creators of the anime/manga creators helping them to continue producing the shows and books we love. Purchasing bootleg or fake merchandise only benefits individuals and no money goes to the creator. Bootleg merchandise is also often very low in quality and have not been subjected to the same safety checks that legitimate manufacturers would perform.

At AniShumi we automatically merge your orders if they are ordered within the same month. If you would like to merge orders that are close together you can contact us through our contact us form or through email at support@anishumi.com

Please send us your order number and photos of the item within 7 days of receiving the item. If your shipping box is not damaged at all, the damage or defect might be due to a manufacturer flaw. It's rare, but manufacturer defects and flaws do occur. We will contact the manufacturer and show them your photos. They will decide how to proceed.

Release dates can be subject to change. The dates on the product pages will usually be up-to-date, however delayed adjustments are possible. If we haven't updated the date on the product page you can contact us and we will update you if we haven't already.

We can generally ship your pre-order within 2-3 days after we receive the item. You will receive an e-mail confirming your order has been shipped once we dispatch your item.

Please note that we do receive pre-orders from multiple manufacturers and distributors, so shipment of pre-orders can be delayed. Occasionally, pre-orders are shipped to us after the release date or in multiple batches, which can delay the shipment of your order. Orders are filled based on when they were placed, but we will do our best to get your order out as quickly as possible. We are very sorry for this inconvenience. 

For more information please refer to our return policy.

Please refer to our cancellation policy for more information.

If you are ordering from within the EU you do not need to worry about customs.

However if you are ordering from oustide the EU you may be charged by customs. Please refer to Shipping Policy for more information.